PAY ONLINE
We have partnered with Nexbillpay to extend an additional payment option for customers interested in using their check, debit card, or credit card to pay their bill. Nexbillpay is a trusted third-party automated payment service that allows you to pay your bill online.
- What is the service fee?
Nexbillpay charges a small service fee to cover payment handling and all processing charges. A service fee will be calculated and disclosed prior to finishing your payment.
- Does Knox County Utility keep any part of the service fee?
Knox County Utility does not keep any part of the Nexbillpay service fee. Nexbillpay is a separate entity providing a service for all the customers of Knox County Utility.
IMPORTANT: Knox County Utility is not liable if you receive a disconnect notice and do not call our office before making payment. Your services may be disconnected and will be subject to a reconnect fee if payment is not made before disconnect day, which is the 21st of each month or the following business day. If you are disconnected, your account balance plus a reconnect fee will need to be paid in FULL before services are reconnected. All reconnect fees MUST be paid in office. If you are currently disconnected and make an online payment, your utilities WILL NOT be reconnected until the full balance and reconnect fee are paid in office.
BY CLICKING I ACCEPT, YOU ALSO AGREE THAT YOU HAVE READ AND ACCEPT THE NEXBILLPAY TERMS & CONDITIONS